Conversations built on mutual respect, understanding and empathy can lead to positive results in the workplace. If you want to find answers to ‘what is empathetic communication’, master the art of empathic listening. So, if I’m going to learn, I must do it by listening.” Larry King, a renowned American television and radio host said it best, “I remind myself every morning: Nothing I say this day will teach me anything. Make a note of how your behavior affects the speaker for effective communication. If the speaker feels you’re distracted or uninterested, it may offend them or hurt their feelings. Respecting the speaker as you’re listening is something that’ll help you build stronger connections at work. You can collaborate with your teammates in a far more productive way by learning to ask relevant questions. The speaker will be happy to learn that you appreciate their time and effort. Not only does this show that you were paying attention but also expresses your interest. Only then will they open up to you and even be encouraged to put their best foot forward.Īnother great way to make someone feel appreciated is to ask questions, but only at the end of the conversation. For someone to feel valued, you have to tell them their words carry weight. It’s important to step back if you want to make room for others. If you can acknowledge someone’s ideas, feelings and emotions, it means that you’re an empathic listener. Creating a space where someone can talk uninterrupted will make your coworkers rely on you and reach out to you when they need someone to talk to. Many times, we make the mistake of talking over someone or not waiting for them to complete their sentences. Rather than speaking out of turn or giving your advice or opinion, encourage the speaker to finish what they’re saying. This will help you pay close attention to them. You have to look for signs that tell you more than what the speaker is conveying with their words. These nonverbal cues are essential attributes of empathic listening. While you’re listening to someone, don’t just focus on their words, but look at how they stand or sit, their facial expressions, gestures and body language. Based on this framework, here are some ways to be more empathetic as a listener: The Harappa EAR-Empathy, Authenticity and Respect-of listening is an effective strategy that you can follow to practice empathic listening. Not only will this help you understand others but encourage positive interactions at work. What the speaker needs is a chance to express their feelings and emotions. His team member finds an opportunity to convince their manager to let him continue working on the same floor as them.Įach of these examples of empathetic listening shows that you have to listen before you react, make assumptions or make judgments. Prakash enjoys working with his team so when his manager moves him to a different floor, he expresses his disappointment. Next time, Maya makes it a point to invite Kiran to speak without putting her on the spot. She’s unable to get her points across and her colleague, Maya, notices this. Kiran finds it hard to speak up during meetings. ![]() ![]() ![]() Her teammate expresses her concerns while Khyati listens patiently-without giving her advice. Concerned, Khyati asks her why and if there’s something she can do to help. Khyati’s teammate suddenly tells her that she wants to quit. Here are some examples of empathic listening to help you understand: The meaning of empathic listening is rooted in attentiveness, showing compassion and being kind to others when they’re speaking. Empathetic listening is built on mutual respect and it shows that you’re paying attention to the speaker.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |